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Support and Insights

FAQ

FAQ

Frequently asked questions

What is the customer service number for my travel bookings

Deciding to use Smart Trip Tools

If anyone that uses my tool runs into issues with their trip booking do I need to offer customer support?

How do I choose which tool to use?

Can I use the Smart Giving tool if I am a Corporation?

Is there a cost for your Dynamic tool to plug into my enterprise system?

Tell me about the lifetime option.

Can I use the tool for my venue (my museum, my art gallery, my university, etc.)?

What do I have to do to earn a royalty and donations using TravelingtoGive?

Is this like a multi-level marketing program?

How much money can I raise using the Smart Giving Tool?

What is the SmartTrip Model?

Do you help with marketing and rollout or just provide the technology to us?

We have facilities all over the world. Will TravelingtoGive work outside the US?

What do I get as a GOLD Level Client?

What does it take to begin earning royalties?

We are an event aggregator. I have several hundred companies using my system where we list and ticket events.

Could I plug in the SmartTrip tool to my list of locations for my company for people coming to visit?

We would like to have a tool for each of our projects to keep track of consultant travel. Can you do that?

Can I use the tool for my upcoming family reunion?

Do I have the option to pay monthly or annually?

How do I manage my tools and know what activity has happened?

Why do you call them Smart Tools?

Can I use the Smart Tools for my company?

Can I use TravelingToGive as my personal go-to booking engine?

What is the SmartMap tool and how is it different from the map on my site?

Does TravelingToGive have an affiliate program?

How can I communicate the benefits of the tool to my network?

How can I ensure the privacy and legal requirements of my organization are met?

How can I be sure the users of the tool will get the best price?

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Installing Smart Trip Tools

Is there a Do It For You option?

Is there a cost for your Dynamic tool to plug into my enterprise system?

Are the dynamic Venue, Event and Map tools included for PLATINUM clients?

How easy is it to install the Smart Trip Tool?

Where should I put the tool?

What if I don't have a website or blog?

What if I'm embedding the tool in an enterprise system?

Can I put two smart trip tools on one webpage?

Can I install the Smart Tool myself?

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Traveler Questions

How do I ensure specific Hotel Amenities are available?

Where do Hotel Star Ratings originate?

How can I check the status of my reservation?

Are all hotels displayed in TravelingToGive?

If my favorite local hotel near my destination is not displayed, what can I do?

Are the rates competitive?

Can I book a same day reservation?

How old do I have to be to book a hotel room through your website?

How many rooms can I book?

How many guests can I book per room?

Can I add nights or rooms to my existing hotel reservation?

Are the reviews legitimate?

What do Star Rating Descriptions mean?

What if I made a mistake booking my reservation?

What do I need to bring to the hotel for check-in?

What if my flight does not go as scheduled and I arrive later than expected for checking into my hotel?

What if my travel plans change?

Are there special rates for children?

Can I get an accessible room?

Can I purchase a tax-exempt reservation?

Can I request a smoking or non-smoking room?

Can I request a specific bed type?

What taxes and service fees will I pay?

What if I suspect unauthorized charges on my credit card?

What if I have problems with my charges?

Is there a charge if an extra person stays in my room?

Do I have to pay extra for a cot, rollaway bed or crib?

Will there be an additional charge for a courtesy car?

Will I be charged for extra bedding?

Does my hotel rate include parking?

Does my hotel rate include breakfast?

Can I bring my pet?

Can I use your website to reserve a hotel room for someone else?

What if I have to cancel my reservation?

Is there a limit to how many reservations I can make on my account?

I am a frequent traveler. Can I earn points on car bookings?

I am a frequent guest. Can I earn points?

I am a frequent flyer. Can I earn points on air bookings?

What frequent traveler programs do you support?

Does TravelingToGive offer air booking?

Beware of the allure of the non-refundable rate

Can I store my credit card in my profile?

How do I view my trips

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Event Planner Questions

Do you have a housing solution for events?

Everyone at my event is local, do I need a trip planning tool?

Am I getting the best rate for my event?