What if I have problems with my charges?

We are here to help 24/7/365.

If you have problems with your charges, please contact us using the form that is on the website on the Contact link. 

It is best to get the name of whoever you spoke with at the hotel to assist in resolving the issue as quickly and easily as possible.  If you have not yet left the hotel, ask the desk clerk to document the problem in their online system.