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Support and Insights

FAQ

FAQ

Frequently asked questions

What is the customer service number for my travel bookings

Deciding to use Smart Trip Tools

What is the SmartMap tool and how is it different from the map on my site?

Why do you call them Smart Tools?

We would like to have a tool for each of our projects to keep track of consultant travel. Can you do that?

We are an event aggregator. I have several hundred companies using my system where we list and ticket events.

What does it take to begin earning royalties?

What do I get as a GOLD Level Client?

We have facilities all over the world. Will TravelingtoGive work outside the US?

How much money can I raise using the Smart Giving Tool?

Is this like a multi-level marketing program?

What do I have to do to earn a royalty and donations using TravelingtoGive?

Tell me about the lifetime option.

Is there a cost for your Dynamic tool to plug into my enterprise system?

If anyone that uses my tool runs into issues with their trip booking do I need to offer customer support?

What is the SmartTrip Model?

Can I use the Smart Giving tool if I am a Corporation?

Can I use the Smart Tools for my company?

Can I use the tool for my upcoming family reunion?

Can I use the tool for my venue (my museum, my art gallery, my university, etc.)?

Can I use TravelingToGive as my personal go-to booking engine?

Could I plug in the SmartTrip tool to my list of locations for my company for people coming to visit?

Do I have the option to pay monthly or annually?

Do you help with marketing and rollout or just provide the technology to us?

Does TravelingToGive have an affiliate program?

How can I be sure the users of the tool will get the best price?

How can I communicate the benefits of the tool to my network?

How can I ensure the privacy and legal requirements of my organization are met?

How do I choose which tool to use?

How do I manage my tools and know what activity has happened?

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Installing Smart Trip Tools

What if I'm embedding the tool in an enterprise system?

What if I don't have a website or blog?

Where should I put the tool?

How easy is it to install the Smart Trip Tool?

Is there a Do It For You option?

Are the dynamic Venue, Event and Map tools included for PLATINUM clients?

Can I install the Smart Tool myself?

Can I put two smart trip tools on one webpage?

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Traveler Questions

Will I be charged for extra bedding?

Will there be an additional charge for a courtesy car?

Is there a charge if an extra person stays in my room?

What if I have problems with my charges?

What if I suspect unauthorized charges on my credit card?

What taxes and service fees will I pay?

What if my travel plans change?

What if my flight does not go as scheduled and I arrive later than expected for checking into my hotel?

What do I need to bring to the hotel for check-in?

What if I made a mistake booking my reservation?

What do Star Rating Descriptions mean?

How many guests can I book per room?

How many rooms can I book?

How old do I have to be to book a hotel room through your website?

If my favorite local hotel near my destination is not displayed, what can I do?

Where do Hotel Star Ratings originate?

Are all hotels displayed in TravelingToGive?

Are the rates competitive?

Are the reviews legitimate?

Are there special rates for children?

Can I add nights or rooms to my existing hotel reservation?

Can I book a same day reservation?

Can I bring my pet?

Can I get an accessible room?

Can I purchase a tax-exempt reservation?

Can I request a smoking or non-smoking room?

Can I request a specific bed type?

Can I use your website to reserve a hotel room for someone else?

Do I have to pay extra for a cot, rollaway bed or crib?

Does my hotel rate include breakfast?

Does my hotel rate include parking?

How can I check the status of my reservation?

How do I ensure specific Hotel Amenities are available?

What if I have to cancel my reservation?

Is there a limit to how many reservations I can make on my account?

I am a frequent traveler. Can I earn points on car bookings?

I am a frequent guest. Can I earn points?

I am a frequent flyer. Can I earn points on air bookings?

What frequent traveler programs do you support?

Does TravelingToGive offer air booking?

Beware of the allure of the non-refundable rate

Can I store my credit card in my profile?

How do I view my trips

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Event Planner Questions

Do you have a housing solution for events?

Everyone at my event is local, do I need a trip planning tool?

Am I getting the best rate for my event?