I got an email from the hotel that I booked
Why don't they have my information from the booking?
Messages from a hotel before arrival are a normal part of preparing for your stay, and when reviewed carefully, they can help make your trip easier from the moment you arrive.
If you book a hotel through Solutionz, you may occasionally receive a message directly from the property before your stay. This is usually a normal part of the hotel’s pre-arrival process and does not mean there is a problem with your reservation.
In some cases, hotels do not receive all guest contact details at the time a reservation is made through a third-party booking platform. Because of that, the property may send a message asking for information such as your mailing address, email address, or telephone number.
Hotels often request these details to help prepare for your arrival, answer questions before check-in, manage special requests, or communicate important stay-related updates. A message like this is generally intended to make your check-in process smoother and to help the hotel serve you more effectively.
If the message is sent through the official booking communication channel and only asks for standard contact information, it is often a routine request. However, travelers should never share sensitive financial information such as credit card numbers, banking details, passwords, or payment information outside the official booking platform.
If you are unsure whether a message is legitimate, the safest next step is to review it carefully and confirm that it relates to your reservation. If anything seems unusual, if the property asks for payment outside the booking platform, or if you would simply like added reassurance before responding, contact Solutionz support by clicking on the chat icon on any of our websites or our portal and we will be happy to help.
Our goal is to make travel through Solutionz clear, secure, and dependable.
If you book a hotel through Solutionz, you may occasionally receive a message directly from the property before your stay. This is usually a normal part of the hotel’s pre-arrival process and does not mean there is a problem with your reservation.
In some cases, hotels do not receive all guest contact details at the time a reservation is made through a third-party booking platform. Because of that, the property may send a message asking for information such as your mailing address, email address, or telephone number.
Hotels often request these details to help prepare for your arrival, answer questions before check-in, manage special requests, or communicate important stay-related updates. A message like this is generally intended to make your check-in process smoother and to help the hotel serve you more effectively.
If the message is sent through the official booking communication channel and only asks for standard contact information, it is often a routine request. However, travelers should never share sensitive financial information such as credit card numbers, banking details, passwords, or payment information outside the official booking platform.
If you are unsure whether a message is legitimate, the safest next step is to review it carefully and confirm that it relates to your reservation. If anything seems unusual, if the property asks for payment outside the booking platform, or if you would simply like added reassurance before responding, contact Solutionz support by clicking on the chat icon on any of our websites or our portal and we will be happy to help.
Our goal is to make travel through Solutionz clear, secure, and dependable.